Frequently Asked Questions
“There are no dumb questions.” -Every FTO Ever
Q. WHO ARE WE?
A. X43 began with a father, a son, and a table full of parts — not just to build cars, but to build character. Each model is a lesson in patience, pride, and purpose. What started as a simple weekend hobby has grown into a labor of love — a way to show my son that with steady hands and a strong heart, you can turn small things into something meaningful. One car at a time, we honor the ones who serve, and in the process, shape something far greater than a fleet.
Q. HOW DOES THE “NOMINATE YOUR HERO” PROGRAM WORK?
A. Anyone can nominate someone in their department — sworn or civilian — who deserves recognition.
Just scan the QR code, fill out a short form, and tell us why they should receive a free custom X43 model.
Each month, one hero is selected and featured on our site.
Q. ARE THESE FOR SALE?
A. X43 Fleet does not sell models in a commercial capacity.
We operate on a donation-based model — models are gifted as a token of appreciation in select cases or as part of community-driven programs.
Q. WHAT IF I WANT A MODEL BUT IT’S NOT CURRENTLY PART OF THE PROGRAM?
A. While the Nominate Your Hero program is our main focus, we occasionally open build slots for donor-supported requests.
If a department or vehicle isn’t currently active in the nomination cycle, you can still reach out through the Request Build form. We’ll let you know if custom work is available and what kind of contribution would help bring it to life.
Q. CAN I SEND YOU MY OWN MODEL?
A. Yes — if you already own a 1:24, 1:18, or larger scale model, we can apply decals and finishing work to it.
If you’re wondering where to buy a base model, there are several authorized retailers that carry MotorMax-branded models. We personally use All Star Toys, available at https://allstartoys.com
Q. CAN YOU DO A SMALLER SIZE
A. Unfortunately, no. Due to our current equipment, anything smaller would compromise decal clarity and overall build quality. We’re not comfortable releasing anything that doesn’t meet our standard — and we don’t do trash.
Q. WHAT KIND OF PHOTOS DO I NEED TO
PROVIDE?
A. To ensure accuracy, please upload clear photos of your vehicle with special attention to graphics, decals, light placement, and any department-specific markings. At minimum, include one of each angle:
• Front
• Left side
• Right side
• Rear
• Roof
Q. WHAT ARE THE DECALS MADE FROM?
A. We use premium waterslide decals that, once applied and dried, become permanent. They do not peel and are sealed with clear coat for extra durability and a smooth, professional finish.
Q. DO YOU OFFER WARRANTY?
A. Yes — every build includes a 1-Year Decal Warranty against fading, peeling, or cracking caused by normal display conditions.
Covered:
• Fading or peeling due to craftsmanship
• Defective decal application
Not Covered:
• Child play or rough handling
• Heat, water, or outdoor exposure
• User modification or tampering
Q. HOW LONG DOES A BUILD TAKE?
A. Standard build time is 2–4 weeks, depending on your place in the queue and the project’s complexity. You’ll receive an estimated timeline during your consultation.
Q. DO YOUR MODEL’S LIGHT UP?
A. X43 models are non-electronic display pieces by default.
They do not come standard with working lightbars.
If you want a functional lightbar or electronics, it must be requested during the consultation process — and availability is limited.
Q. DO YOU SHIP INTERNATIONALLY?
A. Currently, we only ship within the United States. International service may be added in the future.
Q. ADDITIONAL QUESTIONS?
A. Select “Contact Us” Below ↴
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